Return Policy
At Zernabella, we are committed to providing high-quality, 100% human hair wigs and hair bundles. Due to the hygienic and sanitary nature of our products, All Sales Are Final.
No Returns or Exchanges
For hygiene and safety reasons, we do not accept returns or exchanges on any human hair wigs or hair bundles once they have been purchased or delivered. This policy is strictly enforced to protect the health and safety of all our customers.
Final Sale Items
All hair products sold by Zernabella are considered final sale, including but not limited to:
- Human hair wigs
- Lace front wigs
- Human hair bundles
- Virgin human hair
- Unprocessed human hair etc.
Once products leave our facility, they cannot be resold or restocked due to hygiene standards.
Please Review Before Purchasing
We strongly encourage customers to:
- Review product descriptions, length, texture, color, and lace type carefully before placing an order.
- Contact our customer service team with any questions prior to purchase.
- Ensure all order details are correct before checkout.
Our team is happy to assist you in selecting the right product to meet your needs.
Damaged or Incorrect Orders
If you receive an item that is damaged, defective, or incorrect, please contact Zernabella within 24–48 hours of delivery with clear photos and your order number. We will review the issue and, if approved, provide a replacement or store credit at our discretion.
Order Cancellations
Orders may only be canceled before processing or shipping. Once an order has been processed or shipped, it cannot be canceled or refunded.
Contact Us
If you have any questions about this policy or need assistance before placing an order, please contact us at:
- Email: [Amazon contact us page/email]
Thank you for understanding and for choosing Zernabella, your trusted source for premium human hair wigs and bundles.
