Refund policy

Return Policy

At Zernabella, we are committed to providing high-quality, 100% human hair wigs and hair bundles. Due to the hygienic and sanitary nature of our products, All Sales Are Final with the exception of damaged product, incorrect orders, or issues with product quality.

No Returns or Exchanges

For hygiene and safety reasons, we do not accept returns or exchanges on any human hair wigs or hair bundles once they have been purchased or delivered with the exception of damaged product, incorrect orders, issues with product quality, or the product was not delivered. This policy is strictly enforced to protect the health and safety of all our customers. 

Final Sale Items

All hair products sold by Zernabella are considered final sale with the exception of damaged product, incorrect orders, issues with product quality. or the product was not delivered, including but not limited to:

  • Human hair wigs
  • Lace front wigs
  • Human hair bundles
  • Virgin human hair
  • Unprocessed human hair etc.

Please Review Before Purchasing

We strongly encourage customers to:

  • Review product descriptions, length, texture, color, and lace type carefully before placing an order.
  • Customized wigs/bundles can take about (4 to 6) business days to make.
  • Contact our customer service team with any questions prior to purchase.
  • Ensure all order details are correct before checkout. Every wig piece may not be 100% identical.

Damaged, Incorrect Orders, Issues with Product Quality, or Undelivered

Hair wigs and bundles are made to order. If you receive an item that is damaged, an incorrect order, issues with product quality, or underlived product, please contact Zernabella using the "Contact" form within (24 to 48) hours of delivery:

  • First, we will contact the vendor to get their return shipping address.

  • Please review the following instructions:
    [A] Include the tracking number from FedEx, UPS, etc.
    [B] We can submit the refund request to the vendor. The vendor requires 2 conditions are met: (1) The problem must be due to the wrong item was shipped, incorrect materials were used, or product quality issues; and (2) include evidence to support the request such as a photo. Please reply with all the required information to explain why the item is being returned. 
    [C] Be sure to return the item in the condition it was delivered. 
    [D] To ensure delivery and tracking, we would suggest that you use FedEx or UPS.
    [E] After the vendor receives the item from you, we will keep you updated on their response. 

The buyer is responsible for return shipping costs and any loss in value if an item is not returned in the original condition.

Order Cancellations

Orders may only be canceled before processing or shipping. Once an order has been shipped, it cannot be canceled. The buyer is responsible for making cancellation requests within the (24) hours after the initial purchase.

Contact Us

If you have any questions about this policy or need assistance before placing an order, please contact our customer service team via the "Contact" form at Zernabella.com.

Thank you for understanding and for choosing Zernabella, your trusted source for premium human hair wigs and bundles.